This training is FREE OF CHARGE, sponsored by the Montana Office of Tourism Montana Superhost program!
Do you feel your palms get sweaty and your heart rate rise when you encounter conflict? Have you ever stammered when you meant to speak clearly? Have you walked away from a conversation thinking, “I wish I would have said. . .” If you say “yes” to these questions, you need to learn to “talk when it’s tough!” In this webinar we will identify the seven options you have when facing conflict. We will discuss costs and benefits of each response. And, we will consider strategies for responding to tough situations more effectively. You will leave with a better understanding of your reactions as well as options for improving your responses in the future.
Kristin Donahue, owner of Employment Dimensions Consulting Services, is an enthusiastic champion of employee engagement and retention. She is a skilled trainer, experienced consultant, and results-driven coach. With over 10 years experience in the human resources field and consulting independently for the last 4 years, she has worked with businesses of all sizes and in all industries including health care, banking, non-profits, community action, and education. Her goal is to provide training or consulting that maximizes profit and effectiveness while also emphasizing the value and importance of skilled staff members. Kristin has a wealth of knowledge in creative engagement strategies and effective human resource structures. In addition to serving as an adjunct faculty member of the Continuing Education Department of Flathead Valley Community College teaching supervisory skills and business development workshops, Kristin holds a Master’s degree in Human Resource Development and has attained the Senior Professional in Human Resources (SPHR) certification from the Society for Human Resource Management.
Montana Superhost – Talking When It’s Tough
Thursday, November 10, 2011
9:00 AM – 10:00 AM MST
After registering you will receive a confirmation email containing information about joining the Webinar.
Required: Windows® 7, Vista, XP or 2003 Server
Required: Mac OS® X 10.5 or newer