May 082014
 

“ROCKIN’ TO THE RHYTHM OF SERVICE” CUSTOMER SERVICE TRAINING COMING TO DEER LODGE ON MAY 12TH

Deer Lodge SuperHost 2014

Deer Lodge, Mont. — Representatives of local convenience stores, lodging properties, visitor information centers, museums, outfitters, restaurants and any business greeting visitors to the area are invited, free of charge, to attend the popular “Rockin’ to the Rhythm of Service” seminar in Deer Lodge on Monday, May 12, 2014. The Powell County Chamber of Commerce will host the training in the Pen Convention Center, 925 Main St., Deer Lodge from 5:30 p.m. to 8:30 p.m.

Business owners, managers, and front-line staff are encouraged to attend together. Brought to your community by the Montana Office of Tourism and their Tourism Development Program, this fast-paced customer service and tourism training program is custom-designed for Montana hospitality providers. New this year is a special focus on advanced questioning techniques. These techniques help engage and guide your visitors, probe for more information, clarify needs, and lead to productive relationships with your customers. Combining efforts to focus on customer service ensures the viability of Montana’s economic success and its $3 billion tourism industry.

Attendees are encouraged to bring brochures, flyers, or information to share about area businesses and attractions. Each participant will receive a certificate of completion. Pre-registration is required. Please contact session host David Williams at 406.846.2094 or chamber@powellcountymontana.com to register.

Seminar trainer Becky Henne is a talented facilitator who will motivate attendees to value their role in our tourism industry, expand their knowledge, connect with customers and take a fresh look at ways your business can not only attain rave reviews from visitors, but also keep them returning again and again. With strong connections to the Montana tourism industry, her service examples and suggestions will prompt thoughtful discussions and provide practical skills and tips which can be put to use immediately. Previous participants appreciated learning about the wealth of travel resources available, hearing stories to share from others in their community, obtaining new customer service perspectives and tactics, and experiencing the group interaction.

 

For anyone unable to attend “Rockin’ to the Rhythm of Service,” a free online, self-paced program, “Lost and Found in Montana,” also is available. For more information, visit http://montanasuperhost.com.

Jan 102013
 

The first in a series of trainings being offered will be held on January 18th with the topic of Hiring. Sponsored by Tri-County JSEC (Job Service Employers Committee) and held at the Anaconda Job Service Office from Noon to 1:00 pm. Sessions provided at No Cost to You! Brown bag event, bring your lunch.

Business Owners, Managers & Supervisors are your first line of defense against employment lawsuits but are they ready: If you or your management isn’t provided essential employment law training, they can become a devastating liability. Their actions, responses, decisions and comments can spark claims of harassment, discrimination and more. This 12 part video-based program contains everything you need to teach them about 12 legal “hotspots” before a problem arises.

Friday January 18th will be the first in the 12 part series and some of the other topics will cover areas such as: firing, discipline, documentation, wage and hour information. Mark your calendars with the following dates: February 1st, February 15th, March 1st, March 15th, April 5th, April 19th, May 3rd, May 17th, June 7th, June 21st, and July 19th for the remainder of the topics. Come to one or all – you choose. Bring your supervisors and managers – all are welcome!

For more information and to sign up call Shirley: 563-4122

Shirley Cortright

Tri County JSEC Coordinator

Anaconda Job Service Workforce Center

(406) 563-4122

WEBSITE

Nov 072011
 

MONTANA SUPERHOST

– Talking When It’s Tough –

FREE Webinar on November 10th

Space is limited.
Reserve your Webinar seat now at:
https://www1.gotomeeting.com/register/162904225
This training is FREE OF CHARGE, sponsored by the Montana Office of Tourism Montana Superhost program!
Do you feel your palms get sweaty and your heart rate rise when you encounter conflict? Have you ever stammered when you meant to speak clearly? Have you walked away from a conversation thinking, “I wish I would have said. . .” If you say “yes” to these questions, you need to learn to “talk when it’s tough!” In this webinar we will identify the seven options you have when facing conflict. We will discuss costs and benefits of each response. And, we will consider strategies for responding to tough situations more effectively. You will leave with a better understanding of your reactions as well as options for improving your responses in the future.
Kristin Donahue, owner of Employment Dimensions Consulting Services, is an enthusiastic champion of employee engagement and retention. She is a skilled trainer, experienced consultant, and results-driven coach. With over 10 years experience in the human resources field and consulting independently for the last 4 years, she has worked with businesses of all sizes and in all industries including health care, banking, non-profits, community action, and education. Her goal is to provide training or consulting that maximizes profit and effectiveness while also emphasizing the value and importance of skilled staff members. Kristin has a wealth of knowledge in creative engagement strategies and effective human resource structures. In addition to serving as an adjunct faculty member of the Continuing Education Department of Flathead Valley Community College teaching supervisory skills and business development workshops, Kristin holds a Master’s degree in Human Resource Development and has attained the Senior Professional in Human Resources (SPHR) certification from the Society for Human Resource Management.
Title:
Montana Superhost – Talking When It’s Tough
Date:
Thursday, November 10, 2011
Time:
9:00 AM – 10:00 AM MST
After registering you will receive a confirmation email containing information about joining the Webinar.
System Requirements
PC-based attendees
Required: Windows® 7, Vista, XP or 2003 Server
Macintosh®-based attendees
Required: Mac OS® X 10.5 or newer
Reserve your Webinar seat now at:
https://www1.gotomeeting.com/register/162904225
Apr 292011
 

Superhost is coming to Deer Lodge.

On May 16th, from 1pm till 4pm, customer service seminar trainer Becky Henne will be hosting ‘Lost and Found in Montana’ at the Pen Convention Center at 925 Main Street. Snacks and refreshments will be provided, hosted by the Powell County Chamber of Commerce.

To register for this FREE event, please call David Williams on 846-2094, visit the Chamber Office at 1109 Main Street (M-F, 10am till 12pm, 1pm till 3pm) or email chamber@bresnan.net

If you or your staff meet tourists on a regular basis, in restaurants, motels, RV parks, stores, visitor attractions or gas stations, please consider attending this important training opportunity.

If you know someone who may benefit, please share this message with them. The more that attend this seminar, the better we can meet and service the needs of visitors to Deer Lodge.

More information is available on the flyer, which can be downloaded from this link

Press Release Follows:
LOST AND FOUND IN MONTANA CUSTOMER SERVICE TRAINING TRAVELS TO DEER LODGE

Deer Lodge, Mont. – The Powell County Chamber of Commerce invites all area businesses and organizations to attend the Montana Superhost customer service workshop Lost and Found in Montana. The workshop will be at the PEN Convention Center, 925 Main St. in Deer Lodge on Monday, May 16 from 1:00 p.m. to  4:00 p.m. This session is free of charge to all participants.  Please pre-register for this session by contacting David Williams, your session host, at 406.846.2094 or email chamber@bresnan.net

Lost and Found in Montana is designed to create an awareness and understanding of Montana’s travel industry, including “geo-travelers” and to enhance the level of
customer service provided by that industry.  All of us who meet  and serve Mont ana’s visit or s can help them find what they are searching for, and not get lost along the way.  Learn how with Lost and Found in Montana.

Through Lost and Found in Montana you will learn about geo-travelers and your role in their visitor experience. You will find out where to access a wealth of traveler information and how to describe the uniqueness of Montana communities.  Go back to your job feeling more confident handling customer service challenges as well as understanding the different generations at work. This interactive training will include a geo-tourism map scavenger hunt, time to consider your natural talents, tips to establish a connection with your customers, and an activity to distinguish your business from the others that visitors choose from.  All participants are encouraged to bring brochures, flyers or information to share about area businesses or attractions and they will receive a certificate of completion.

The trainer for this Lost and Found in Montana seminar will be Becky Henne.  Becky is a dynamic facilitator who has a thorough understanding of what it means to provide outstanding service while motivating others to do the same.  With strong connections to the Montana tourism industry, her service examples and suggestions provide practical tips and tools to use immediately following the session.

This training is made available across the state by the Montana Department of Commerce Office of Tourism Montana Superhost Program and Flathead Valley Community College.  Our state tourism industry can achieve success not only by the number of guests who visit our beautiful state and their spending, but also by the quality of their stay and the number of times they return.

Should the above session not work for your schedule, the online program of Passport to Service is available 24/7 as a selfpaced format, free of charge.  Visit www.montanasuperhost.com for more details!